Frequently Asked Questions

Please note that these FAQs only relate to the American Express membership referenced in the email that you have received. Please log in to your online account for each membership to understand the features available against each membership.

Is my Priority Pass lounge benefit changing?
No, you will continue to have access to over 1,400+ airport lounges through Priority Pass. Non-lounge airport experiences (including restaurants, bars and cafes) will be removed from the program effective August 1, 2019.

What are non-lounge airport experiences?
Non-lounge airport experiences are not traditional airport lounges. These experiences include but are not limited to restaurants, bars and cafes that provide a credit toward your food and beverage bill.

Have all non-lounge airport experiences been removed from my Priority Pass program?
No, a small number of non-lounge airport experiences will remain available subject to your complimentary benefit. These locations are detailed below:

How can I find out which locations are available to me using my Priority Pass membership?
Previously it has not been necessary to log in to your Priority Pass online account to view lounges available to you when traveling, however, from August 1. 2019 logging in on the web or app will ensure only accessible locations are visible to you.

Why are the non-lounge airport experiences still visible on the Priority Pass website and app if I am no longer able to access them?
 From August 1. 2019 non-lounge airport experiences (including restaurants, bars and cafes) will no longer be accessible with your membership program. From this date, logging in to your online account will allow you to search the 1,400++ lounges still available. It also allows you to access other benefits, features and details specific to your program including account updates, allocation confirmation and real time entitlement information.

What will happen if I visit a location that has been removed from my Priority Pass program?
The location staff will advise you that your Priority Pass membership card has been declined. If you have ordered and consumed food or drink, you will need to pay for it directly onsite. Please confirm the location is available to you before ordering by logging in to your online Priority Pass account and using the Lounge and more search facility.

Are there any plans to introduce additional lounges in the locations that are impacted by this change? 
Priority Pass’ partnership team are constantly seeking additional lounges to add to the program, in particular in locations where there is currently limited coverage. Please continue to log in and check the lounge finder to see locations available to you when travelling.

What if I want to self-fund a non-lounge airport experience in the Priority Pass program?
These non-lounge locations do not require a Priority Pass membership to visit as paying customer. At this time, it is not possible to use your complimentary benefit or receive a discount using your Priority Pass membership card. You will need to provide payment at time of visit for any food or drink consumed at the location.