The Priority Pass Excellence Awards celebrates airport lounges, experiences and employees that help to elevate every journey into something special.

This year, we launched an expanded and improved awards programme, building on the success of the industry renowned Lounge of the Year Awards. The Priority Pass Excellence Awards include two additional categories that showcase world-leading airport lounges and experiences and their employees in operation: Pioneer of the Year and All Star of the Year.

Please join us in congratulating our Priority Pass Excellence Awards 2024 winners!

	Lounge of the Year Winners and Highly Commended The highest-rated lounges across the Priority Pass global network, based on ratings and reviews from our members, Global Winner:  Vienna Lounge, Terminal 1, Vienna International Airport, Austria “This is the best lounge I have visited. It is immaculate, the service is exemplary, and the food offering is extensive.” “It was the best lounge I've ever visited. Beautifully furnished with a view of the runway. The food selection was absolutely amazing. The staff were doing a perfect job…” Regional Winners: Asia Pacific  Winner: Chase Sapphire Lounge by The Club, Terminal 1, Hong Kong International Airport, Hong Kong  Highly Commended: Oriental Club Lounge, Terminal 2, Taipei Taoyuan International Airport, Taiwan Europe Highly Commended: Marco Polo Club, Venice Marco Polo Airport, Italy Latin America and the Caribbean Winner: Advantage VIP Lounge, Curitiba Afonso Pena International, Brazil Highly Commended: Macondo Lounge, Barranquilla Ernesto Cortissoz International, Colombia Middle East and Africa Winner: Petra Lounge, Amman Queen Alia International Airport, Jordan Highly Commended: - Primeclass Lounge, Muscat International Airport, Oman - Bidvest Premier Lounge, International Terminal A, Johannesburg O.R Tambo International, South Africa North America Winner: VIP Lounge Aguascalientes, Jesus Teran Peredo International, Mexico Highly Commended: Escape Lounge, S Terminal A, Syracuse NY Hancock International, United States “We have a shared ethos with our partners to deliver the best airport experience to our members and the winners of this year’s Priority Pass Excellence Awards have proven that they truly elevate every customer journey into something special,”  “We had an unprecedented year at Collinson in 2023, which wouldn’t have been possible without our exceptional network of partners. So today we celebrate and honour those that are leading the field, offering first class services and solutions.”  Christopher Evans, CEO of Collinson International
	Pioneer of the Year Winners These five winners champion unique and innovative services and solutions that help to improve the overall traveller experience. Primeclass Lounge, Izmir Adnan Menderes Airport, Turkey  "The submission from TAV Airports Holding for the Primeclass lounge in Izmir caught our attention with the lounge's clear focus on sustainability. The initiative for their Micro Waste and Tap Water projects - supported by concrete stats and measurements - showcased a genuine effort to bring sustainability to the forefront of their offering." AMAE Lounge, Argentina "AMAE caught our eye for their genuine commitment to people and active inclusion within the local community. Pioneering in making their lounge a valuable asset across the region, they showcase a commendable community spirit, placing a strong emphasis on sustainability. Notably, they are a B-Corp certified lounge operator, marking a significant milestone. Their submission - rich with content - delves into the integral role of their people, fostering a positive environment for everyone involved." Hacienda Santa Lucia by The Grand Lounge Elite, Felipe Angeles International, Mexico  "Hacienda Santa Lucia by The Grand Lounge Elite has truly brought joy to their customers with personalised experiences. Through innovation and technology, the lounge uses robots to deliver drinks and personalise member experiences; a positive testament to the exciting developments we're seeing in the Priority Pass network. The lounges creative use of technology adds a unique and delightful touch, enhancing the overall experience for our members." Gameway, Terminal 3, Los Angeles CA - LAX International, United States "Gameway has provided a unique alternative to the modern airport lounge experience. Utilising a concept that appeals to an up-and-coming audience, it offers a refreshing take on traditional lounge experiences while providing an engaging and distinctive choice for our members and customers." The Coral Finest Business Class Lounge (Cocoon), International Concourse C, Bangkok Suvarnabhumi Airport, Thailand "The Coral Finest Business Class Lounge (Cocoon) stands out for its commitment to providing a premium experience. What sets it apart is not just its impressive offerings — like Coral flavoured coffee, mixologists, 15-minute massages, or its cinema room - but it's commitment to ensure its service proposition is always the best it can be for any guest that walks through the door. With unique features and services, the lounge truly offers an elevated experience for Priority Pass members, making it a well-deserved winner."
	All Star of the Year Winners These five stand-out lounge and experience employees demonstrate an unwavering commitment to customer service excellence, every single day. Asia Pacific  Miss Phatsalawan Narapornkitirat, Miracle Lounge, Domestic Concourse D, Bangkok Suvarnabhumi Airport, Thailand  “Miss Phatsalawan Narapornkitirat's nomination stood out for a number of reasons. Their submission demonstrated countless examples of customer service excellence such as exceptional teamwork, communication, problem-solving, and leadership skills. Her remarkable 31-year tenure speaks volumes about her dedication, commitment and extensive experience in customer excellence. She treats all the Miracle lounges as her own home and all that enter the lounge as her esteemed guests.” Europe Anita Ganska, Preludium Lounge, Terminal A, Warsaw Frederic Chopin, Poland  "This standout employee earned the 'All Star of the Year' award for her exceptional support - particularly in guiding staff on handling challenging and highly emotional situations. With a lengthy tenure, Anita Ganska’s commitment to customer excellence shines through in the multitude of examples provided throughout her submission.  Making travel easier for our members and customers, her positive impact and practical approach makes Anita a deserving recipient of this award." Latin America and the Caribbean Danielea Potes Flechas, W Premium - 5th Avenue, Terminal 3, Sao Paulo Guarulhos International, Brazil  "Danielea received exceptional feedback throughout her submission. Achieving 'Employee of the Month' twice within a year speaks volumes about her dedication to the lounge and its customers. Her inspiring story of building a life in a new country resonated amongst the judges, earning well-deserved positive feedback. Valued by management and peers alike, she also stood out for her contributions in delivering excellent customer service and leading by example." Middle East and Africa Ghulam XXX, The Lounge, Sharjah International, United Arab Emirates  "Earning the 'All Star of the Year' award, Ghulam showcases a commitment to going the extra mile, highlighted by numerous glowing customer feedback. With a calm demeanour in challenging situations, active contributions to a positive working environment and additional commendation from the lounge, Ghulam’s outstanding efforts were evident. This All Star embodies the essence of customer excellence in the airport lounge space." North America Silvia Villatoro, Virgin Atlantic Clubhouse, International Terminal A, San Francisco CA International, United States "Silvia’s commitment to the lounge and it's guests continually shines through - even actively seeking ways to contribute in her downtime. With an impressive 18-year tenure, Silvia continues to upkeep an unwavering pride in maintaining cleanliness and making the lounge inviting for guests. Standing out for going above and beyond, the attention to detail in addressing customer preferences and ensuring lounge care, sets a stellar example for all. A dedicated and meticulous approach to her work has made Silvia a standout choice for this well-deserved recognition."

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Have your say
Member feedback is crucial to help us continue to deliver the best airport experiences programme and the Lounge of the Year Awards are based on this feedback. After each visit to a Priority Pass lounge or experience, we encourage you to review how it went on the Priority Pass app or website.

All entrants, nominations, and winners are subject to the Priority Pass Excellence Awards terms and conditions.